Returns or Damage

You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. We must be notified within 7 days of receiving item. Return credits are issued within 72 hours once the item is received and inspected. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.

There will be a minimum restock fee of 15% for any item returned with exceptions listed below.

For hygienic reasons, the following products are non-returnable:

§  Incontinence

§  Cushions

§  Slings

§  Mattresses

§  Respiratory/Oxygen

§  Bath Safety

§  Compression Hosiery

§  Any item that has direct skin contact


If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. 

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

§  Clearance/Open-Box Items - they are sold "as is"

§  Gift Certificates

§  Personalized Items

§  Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

§  Custom built or made to order items


Return an Item or Order

§  Click "Return Items" link in the Orders section on the Welcome page of My Account.

§  If you placed more than one order, please select the order containing the item you'd like to return.

§  Select the reason for returning the item in (Note: If you select "Other," please write the reason in the "Comment" field.)

§  Click "Submit" at the bottom of the page.





What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.



Color Disclaimer

Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual window treatment. We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing the order for your window treatments. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers. 





Promotional Gifts

For most items, you are not required to return the free merchandise/gift card with the qualifying purchase item. However, the amount of the refund will be reduced by the prorated value of the free merchandise or the amount charged for the promotional gift card. The free merchandise can be returned alone, but you'll only receive the prorated value of the free gift. Your receipt shows return values of each item if returned individually and states, "All items must be returned for full refund." 




All beds are exempt from a return in the event they have been unpackaged due to hygienic reasons. Mattresses and foundations that have shipping damage upon receiving are 100% eligible for repair or replacement and we ask that you contact us by phone or email at immediately for the expeditious remedy. Defects after 72 hours of delivery will be covered by the manufacturer's warranty.









Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for return shipping of the used item back to the customer.